Use AI search and writing tools

What the AI tools are

Vetiu has two kinds of AI help. AI search answers questions using only the content in your workspace and shows the articles it used. AI writing helps managers draft articles, questions and quizzes. Your content is used to answer your requests — it is not used to train the AI models.

AI search: what it's for

• Getting a quick answer during a live ticket without browsing folders.
• Finding the right article when you don't know what it's called.
• Helping new hires find answers on their own instead of interrupting colleagues.
• Checking how a policy applies to a specific situation.

How to search well

1. 1Open the search box and type a full question, like you would ask a colleague: “Can a customer get a refund after 30 days if the item was damaged?”
2. 2Include the details that matter: product, plan, amount, country or time frame.
3. 3Read the answer, then open the source articles listed under it.
4. 4For anything sensitive — money, legal, security, account changes — always confirm in the source article before acting.
5. 5If the answer is wrong or missing, the Knowledge Bank is missing information. Tell a manager so the article can be added or fixed.

AI writing: what it's for

• Turning rough notes or a process description into a structured article draft.
• Rewriting an article to be shorter or clearer.
• Generating quiz questions from an existing article.
• Suggesting a first quiz you can then edit.

How to get a good draft

1. 1Be specific: say who it's for, what it should cover and the format, e.g. “Step-by-step guide for Tier 1 agents on issuing a partial refund, with a sample customer reply”.
2. 2Paste in or point to the facts you have — the AI shouldn't have to guess your policies.
3. 3Review the draft line by line: check numbers, time limits, names and rules.
4. 4Edit the wording to match your tone, add tags and file it in the right folder.
5. 5Only publish or assign once a manager has approved it.

AI credits

• Each search or writing request uses AI credits from your workspace's shared monthly allowance.
• Specific prompts get it right the first time and save credits.
• Save approved answers in the Knowledge Bank so people find them directly instead of asking again.
• When credits run out, you'll be prompted to upgrade. Credits refill each month.